FAQ - NCLEX-RN & NCLEX-PN Test Prep | ReMar Review

About ReMar

Our product offerings can be purchased from our website with payment due in full at time of purchase via a credit or debit card with American Express/Discover/MasterCard or Visa logo.

If you have completed your purchase but do not receive a receipt, please contact Support@ReMarNurse.com

NCLEX Virtual Trainer access is only available on our website. Printed materials such as our NCLEX books are available on our website and various online re-sellers. In order to ensure that you get the most up to date content we recommend purchasing through our website.

All ReMar Review for NCLEX products including books, workbooks, and lecture materials are up-to-date with changes for NCLEX.
*Free materials such as content on our blog, social media posts, and ReMar YouTube videos are current to the time produced.

Our comprehensive NCLEX review courses are the best on the market. Based upon refunds issued with for our money back guarantee our pass rate with ReMar Review for NCLEX is 99.2 %.  As a self-guided program, students are not required to report their follow through, study times, or results. In this case, we defer to the growing number of daily students testimonials.

Some state Boards of Nursing (BON) require students that have taken NCLEX multiple times take a remedial course, secondary review, or provide a letter of completion. While this is not the case for most boards, it is important to check with your direct BON to determine your specific needs. The NCLEX Virtual Trainer does provide a certificate at completion that can be printed at your request.


ReMar Review for NCLEX products and services are non-refundable.

Provisions can be made for an equal exchange for replacement services. Exchange requests must be made within 10-days of receiving your purchased product.

Return of non-deliverable and unused orders will be considered a cancellation and subject to a 15% restocking fee. Shipping charges incurred will be deducted from any returned funds. 

Live review classes may be canceled at the sole discretion of ReMar Review for NCLEX without advanced notice due to emergency situations. In the event of cancelation for a Live NCLEX Review event students will receive fifteen days of online access for everyone one day lost to cancelation. Cancellation of any part of a day will be considered cancellation of the full day. In the event that both days of the live class are canceled students may select from the following options. a) elect to attend another ReMar Live NCLEX Review course within 1yr from the date of the previously scheduled class.


If something is missing from your package we’d love to help take care of that for you. Within (10) days of receiving your order, send us a picture of the items received along with a picture of your packing slip to Support@ReMarReview.com.

Please be sure to verify the correct name and email address used when the order was placed and we’ll take care of this for you. After the (10) day period the student is responsible for replacement costs. No exceptions.

Typically, you should receive your order within 4-5 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, Hawaii, Alaska or Military APO/FPO addresses.

We can ship to international locations other than U.S. Territories and Military APO/FPO addresses. However, additional fees and the price of customs will be incurred.

Once an order has shipped out, you will receive an email with the tracking number. Just copy the tracking number and go to the UPS, FedEx or USPS website, depending on who shipped your package, and enter in your tracking number for an update.

We ship Monday through Friday. We don’t ship on the following holidays: New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas.

As soon as you can, call our Customer Service Department at 1-855-625-3966 and they will be able to help you. Once the order has shipped you will be responsible for re-delivery charges.

The supplemental NCLEX Virtual Trainer materials do require a signature for deliver. Otherwise, we do not require a signature for other packages.

NCLEX Virtual Trainer

If you have forgotten your password, please navigate to the login screen and click ‘Forgot Password’ then enter your email address and click retrieve. Instructions will then be sent to your email on how to access your account. Please note that you must use the email address that you registered with. Some mail services may flag the automatic password retrieval message as spam; therefore we recommend that you check your spam/junk mail folder as well.

Please review our password policy below:

  • must be at least six characters in length.
  • must contain one upper case letter, one lower case letter, and one number or symbol .
  • cannot be the same as your username.

If you are unable to locate the log-in retrieval email (or no longer have access to the originally registered email address), please contact Support@ReMarNurse.com for further assistance.

The NCLEX Virtual Trainer is fully compatible across all common computing and mobile devices including: desktop computers, laptops, tablets and mobile phones with modern browsers. No additional plugins or custom software installation is necessary. The minimum and recommended “System Requirements” may change minimally as needed as browsers, operating systems and application updates are made.

Virtual Trainer subscriptions require an active internet connection. At this time, our interactive products are not available offline.

Specific content available with your subscription can be printed and saved for your records such as your notes and completion certificate.

Any printing, saving, copying, screen capturing, etc. of Remar Review for NCLEX educational materials is strictly prohibited. Attempts to use system commands or third-party utilities to capture/print/save/copy our content shall be considered copyright infringement and breach of Terms of Service. Activity is monitored diligently, and repeated attempts to circumvent this may lead to account suspension, termination without refund, and/or legal action. NCLEX Virtual Trainer access is available for online use only. Any print, physical copies or offline copies of ReMar Review for NCLEX Virtual Trainer content are unauthorized reproductions and are considered illegal.

Simply navigate to the NCLEX Virtual Trainer page and select your curriculum level.